Refund Policy

Refund Policy for Easy China Buyer

Effective Date: 2026

This Refund Policy applies to all purchasing agent orders placed through Easy China Buyer.

Before Order Placement
If you cancel your order before we complete purchase from Chinese merchant, you are eligible for a full refund of paid product amount. Our service fee may still apply if we have already spent labor to source and verify your items.
After Order Placed (Merchant Already Shipped within China)
Once we have purchased the item and the Chinese seller has dispatched goods to our warehouse, cancellation is not possible. Refund requests will be subject to the Chinese store’s return policy. Return shipping cost to China will be at your expense.
After International Shipment
Once your package has been shipped internationally, NO refund will be offered for reasons including:

Damaged / Wrong Item Claims
You must provide clear photo evidence within 7 calendar days after package delivery if items are damaged or wrong items received. We will help you negotiate refund or exchange with the Chinese vendor. Final refund decision depends entirely on the original Chinese seller’s after-sales rules.
Non-Refundable Charges
International shipping cost, China domestic shipping cost, customs duties and our service fee are generally non-refundable once service has been performed.
Refund Processing
Approved refunds will be processed using your original payment method. Refund processing time varies based on payment provider.
Contact
Refund related inquiries: hello@easychinabuyer.com